At Bolt Moto, we want you to be completely satisfied with your purchase. If something isn’t right, we’re here to help.
1. Returning an Item
If you change your mind or need to return a product, you can do so within 14 days of receiving your order.
To be eligible for a return:
The item must be unused and in its original packaging
All labels and seals must be intact
You must provide proof of purchase (e.g. order number or invoice)
2. How to Start a Return
Please email us at parts@boltmoto.co.uk with:
Your name and order number
The item(s) you wish to return
The reason for return
We’ll respond with instructions and the return address.
3. Non-Returnable Items
The following items cannot be returned unless faulty:
Electrical components (due to risk of improper installation)
Custom or special-order parts
Items that have been installed, used, or show signs of wear
4. Refunds
Once your return is received and inspected:
We’ll notify you of approval or rejection
Approved refunds will be processed to your original payment method within 5–10 working days
Please note: original delivery charges are non-refundable unless the item was faulty or sent in error.
5. Exchanges
If you need a different size, fit, or part, contact us and we’ll help arrange an exchange where possible. You will be responsible for return postage unless the item was sent incorrectly.
6. Faulty or Incorrect Items
If you receive a faulty, damaged, or incorrect item:
Contact us within 48 hours of receiving it
We will cover the return postage and send a replacement or issue a full refund
7. Return Shipping
Unless your item is faulty or incorrect, you are responsible for return postage. We recommend using a tracked service and retaining proof of postage.
8. Contact Us
If you have any questions, feel free to get in touch:
